Privacy Policy

Last updated: December 11, 2025

1. Introduction

Superset ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our desktop application.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

2. Information We Collect

2.1 Information You Provide

  • Account Data: When you sign up for our waitlist or create an account, we may collect your name, email address, and other contact information.
  • Communications: When you contact us for support or feedback, we collect the information you provide in those communications.
  • Payment Data: If you make a purchase, payment information is processed by our third-party payment processors. We do not store your full payment card details.

2.2 Automatically Collected Information

  • Usage Data: We collect information about how you interact with our services, including pages visited, features used, and time spent.
  • Device Data: We may collect device identifiers, operating system version, browser type, and similar technical information.
  • Log Data: Our servers automatically record information such as IP address, access times, and referring URLs.

2.3 Desktop Application

Our desktop application runs locally on your machine. We do not have access to your source code, terminal commands, or file contents unless you explicitly choose to share diagnostic information with us.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process transactions and send related information
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Analyze usage patterns to improve our products and user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing).
  • Legal Compliance: When required by law, regulation, or legal process.
  • Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or the public.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your data
  • The right to correct inaccurate information
  • The right to request deletion of your data
  • The right to restrict or object to certain processing
  • The right to data portability

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@supersetlabs.com